Terms of Service

Last updated: January 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services offered by Herbal Origo (“we”, “us”, “our”). By accessing this website or submitting an inquiry, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. About Us

Herbal Origo is a business-to-business (B2B) supplier of organic Chinese herbal raw materials, standardized extracts, and finished herbal products, serving importers, distributors, brand owners, and healthcare businesses worldwide.

Company details:
Herbal Origo
[Registered Address — please insert]
Email: herbalorigo@gmail.com

2. Eligibility and Business Use

This website is intended for business users and professional buyers. By using it, you confirm that:

  • You are at least 18 years old and have the legal authority to bind your company to these Terms;
  • You will use the website and our products only for lawful business purposes;
  • All information you submit is accurate, current, and complete.

3. Website Use and Conduct

You agree not to:

  • Use this website in any way that violates applicable laws or regulations;
  • Attempt to gain unauthorized access to our systems, servers, or databases;
  • Scrape, harvest, or systematically extract content, product data, or contact information;
  • Introduce malware, viruses, or any other harmful code;
  • Reproduce, duplicate, copy, sell, or resell any part of this website without our written permission;
  • Submit false, misleading, or fraudulent inquiries or orders.

4. Product Information and Availability

We make reasonable efforts to describe our products, specifications, certifications, and capabilities accurately. However:

  • Product descriptions, images, and specifications are for reference only and do not constitute a binding offer;
  • Availability, formulations, packaging, and certifications may change without notice;
  • Any sample, color, texture, or appearance shown on screen may differ from the delivered product;
  • Statements on this website do not constitute medical, legal, or regulatory advice.

5. Inquiries, Quotations, and Orders

Submitting an inquiry through this website does not create a contract. A binding agreement is formed only when:

  • We issue a written quotation or proforma invoice;
  • You confirm acceptance in writing; and
  • We receive the agreed deposit or payment.

All quotations are valid for the period stated on the document, or 30 days if no period is specified. We reserve the right to decline any inquiry or order at our discretion.

6. Pricing and Payment

Prices are quoted in the currency stated on the invoice and are exclusive of taxes, duties, and fees unless otherwise specified. Payment terms are set out in the proforma invoice. Late payments may incur interest and may result in suspension of production or shipment.

7. Shipping, Delivery, and Risk

Delivery terms follow the Incoterms stated in the proforma invoice (for example, EXW, FOB, CIF, or DDP). Risk of loss or damage passes according to those terms. Title to goods passes only upon receipt of full payment.

Estimated lead times are provided in good faith but are not guaranteed. Delays caused by customs, carriers, regulatory reviews, or events beyond our control do not constitute a breach of these Terms.

8. Returns, Cancellations, and Claims

Because our products are often manufactured or sourced to order, cancellations and returns are subject to the following:

  • Custom-manufactured or private-label orders cannot be cancelled once production has begun;
  • Claims for shortage, damage, or non-conformity must be submitted in writing within 15 days of receipt, with photographs and supporting documents;
  • Approved claims may be resolved by replacement, credit, or refund at our discretion;
  • Products must be stored and handled according to the instructions provided; we are not responsible for deterioration caused by improper storage.

9. Certifications and Documentation

We provide certificates, test reports, and compliance documents based on the product line and destination market. These documents describe the tested batch and do not guarantee that a product is approved, registered, or permitted in every jurisdiction. It is your responsibility to verify that the product meets the regulatory requirements of your destination market before import, sale, or use.

10. Health and Regulatory Disclaimer

Our products are botanical ingredients and dietary supplement materials. They are not intended to diagnose, treat, cure, or prevent any disease.

Statements on this website have not been evaluated by the U.S. Food and Drug Administration (FDA) or any equivalent authority. Nothing on this website should be construed as medical advice. You are responsible for ensuring that any claims, labeling, or marketing used in connection with our products comply with the laws of your market.

11. Intellectual Property

All content on this website — including text, graphics, logos, product names, images, video, and page design — is owned by or licensed to Herbal Origo and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

Any trademarks, brand names, or proprietary technologies referenced (including herboID® and Microdrops™) remain the property of their respective owners.

12. Confidentiality

Information exchanged during inquiries, sampling, formulation development, or order processing — including formulas, specifications, pricing, and business plans — is treated as confidential by both parties. Neither party may disclose such information to third parties without the other’s written consent, except as required by law.

13. Third-Party Links and Content

This website may contain links to third-party websites or services. We do not control and are not responsible for their content, privacy practices, or availability. Links do not imply endorsement.

14. Warranties and Disclaimers

Except as expressly stated in a written agreement or proforma invoice, our products and this website are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that this website will be uninterrupted, error-free, or free of harmful components.

15. Limitation of Liability

To the maximum extent permitted by law, Herbal Origo shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of business, loss of data, or reputational harm — arising out of or related to your use of this website or our products.

Our total aggregate liability for any claim shall not exceed the amount actually paid by you for the specific order giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Herbal Origo, its directors, employees, and partners from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from:

  • Your breach of these Terms;
  • Your misuse of our products;
  • Your failure to comply with applicable laws or regulations in your market;
  • Any claim, label, or marketing statement you make about products supplied by us.

17. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, epidemics, war, strikes, government actions, export restrictions, or transportation disruptions.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Jurisdiction — please insert], without regard to conflict-of-law principles. Any dispute shall first be addressed through good-faith negotiation. If unresolved, disputes shall be submitted to the competent courts of [Jurisdiction — please insert].

19. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top reflects the most recent revision. Continued use of this website after changes are posted constitutes acceptance of the revised Terms.

20. Contact Us

For questions about these Terms, please contact:

Herbal Origo
Email: herbalorigo@gmail.com