FAQ

Questions Global Buyers Ask

Everything you need to know about our products, services, quality standards, shipping and partnership models. Can’t find your answer? Send us a message — we reply within one business day.

Frequently asked questions

MOQ depends on the product form and packaging. Bulk raw herb powder and extract powder typically start from 25 kg, while finished capsules, pills, tea bags and granules usually start from 500–1,000 units per SKU. For OEM projects we can often arrange a smaller trial run before full production.

We cover five main lines: certified organic botanicals (raw and semi-finished), full-spectrum concentrated granules, organic teas and functional herbal foods, classic capsules / tablets / concentrated pills, and 100% natural OTC or private label products. Bulk raw materials and high-activity extracts are available alongside finished consumer goods.

Yes. We can send ingredient samples and product samples for evaluation. Samples are typically free of charge for standard items; you only cover the courier cost. For custom formulations, a small sample fee may apply and is deductible from the first production order.

Yes. We provide OEM production using existing formulas, ODM co-development of exclusive formulas, CDMO turnkey manufacturing, and white label supply for fast market entry — including dosage form selection, packaging design support and compliance labeling.

Yes. We can adjust ingredient ratios, add or remove herbs, change dosage forms, modify taste and appearance, and produce fully branded packaging including bottles, boxes, sachets, pouches and tins. Our formulation team works from both classical TCM recipes and modern consumer briefs.

Yes. Our botanical dosage forms, packaging specifications and precision dosing protocols can be custom-engineered to pair with smart hardware, AI devices and digital software ecosystems — enabling a “hardware + high-frequency botanical consumables” recurring-revenue model.

Depending on the product line we can supply organic documentation, GMP / cGMP production evidence, ISO 22000 and HACCP certification, NSF accreditation, third-party laboratory test reports and export documents. For US-bound shipments we assist with FDA facility registration and prior notice paperwork.

Yes. We hold dual USDA Organic and EU Organic certifications across a broad range of botanicals — 400+ under USDA Organic and 500+ under EU Organic, alongside 198+ under OFDC Organic. Every finished raw material batch passes heavy metal and toxic residue screening before shipment.

We use our proprietary herboID® platform, combining DNA barcoding and HPLC fingerprinting, to confirm species identity against geo-authentic wild signatures. Our standards track 682 elemental markers — 282 from the Chinese Pharmacopoeia plus 400 proprietary markers — across 682 single botanicals and 1,000+ classic formulas.

We ship by air, sea and express depending on volume and urgency, and we work with EXW, FOB, CIF and DDP terms. Our export team prepares the commercial invoice, packing list, certificate of origin and any product-specific documents your customs broker requires.

Lead time depends on product type and order volume. In-stock raw botanicals and standard extract powders usually ship within 7–15 days. Custom OEM production typically takes 25–45 days after formula and packaging approval. We confirm the exact schedule in the proforma invoice before production begins.

Yes. We can arrange DDP shipments with door-to-door delivery for many destinations, including customs clearance and last-mile delivery. DDP availability depends on the destination country and product category — our export team will confirm before quoting.

It starts with a discovery call to understand your market, resources and goals. We then define the cooperation model, product roadmap, responsibilities and milestones in writing, and build the brand from formulation and packaging through to first shipment and market launch support.

Partners gain access to our full commercial launchpad: ready-to-use digital assets (documentary-grade video, product photography, multilingual brand narratives, scientific diagrams and landing page templates), global compliance roadmaps, and 0-to-1 go-to-market strategy including trend analysis and P&L modelling.

Yes. We support emerging wellness startups as well as large-scale enterprise supply chains. MOQs and payment terms are matched to your stage, and for first-time partners we can often structure a smaller trial run before scaling to full production.

Still Have Questions?

Talk to Our Export Team

Tell us which product line, dosage form or market you are working with — we will get back to you within one business day with specifications, MOQ and documentation.